Company: Shenzhen Beyond Preferred Technology Co., Ltd. | Brand: FURNOVELLE™
Address: Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen | Legal Representative: Wang Yuanlong | Email: service@furnovelle.com
1. Agreement to these terms
These Terms of Service govern access to and use of the FURNOVELLE™ online storefront and the ordinary ordering, delivery, support, and return relationship connected with it. By browsing the storefront or placing an order, you agree to use the website lawfully and to provide information that is accurate enough for the requested service. If you do not accept these terms, please do not use the storefront.
2. Product listings and availability
We make reasonable efforts to describe each product accurately, including its name, visible finish, set quantity, dimensions, care notes, and intended household use. Product photography may include natural lighting, styling pieces, or a setting that is not part of the package. Small differences caused by screens, lighting, manufacturing batches, or natural materials do not automatically mean that an item is materially different from its description.
Inventory is not reserved merely because a page has been viewed or placed in a cart. A listing may be corrected, paused, or removed when information or availability changes. If an item cannot be prepared as described, we will not knowingly substitute a different product without telling the customer.
3. Orders and communications
An order request becomes part of the store record when the storefront accepts it and provides an order reference. We may need to correct an obvious listing error, confirm an incomplete destination, or decline an order that appears connected to misuse, unlawful conduct, or an unavailable item. If a material correction is needed, we will explain the available next step.
Please keep the email address and delivery information associated with an order accurate. Service messages may be sent to that address to discuss delivery, returns, product information, or a support request. The Privacy Policy explains how related information is handled.
4. Delivery, returns, and customer support
Normal carrier transit is 5-7 days after carrier acceptance. A return request may be submitted within 60 days of delivery, subject to the item condition and the Return Policy. After an eligible return is approved, the refund is normally reflected within 7-10 business days. Our support team handles after-sales requests within 3 business days during the service process.
These timelines are practical operating standards, not a waiver of mandatory rights or a promise that a third-party carrier or financial institution cannot experience an exception.
5. Acceptable use
You may use the storefront for personal, lawful shopping and information purposes. You may not scrape the catalog at a disruptive scale, interfere with security, introduce malicious code, impersonate another person, submit knowingly false information, attempt to bypass access controls, or use the website to distribute unlawful, threatening, discriminatory, or infringing material.
You may not create a misleading impression that you represent FURNOVELLE™, Shenzhen Beyond Preferred Technology Co., Ltd., or a partner of either. Automated access that burdens the storefront or alters how another visitor experiences it may be blocked.
6. Intellectual property
The FURNOVELLE™ name, logo, page design, written descriptions, photographs, graphics, and other original materials belong to the company or its licensors unless identified otherwise. We grant visitors a limited, revocable permission to view and use the storefront for its ordinary purpose. Copying, republishing, selling, modifying, or using these materials to imply an endorsement requires written permission.
7. User messages and feedback
If you send a product suggestion, question, photograph, or other material, you confirm that you have the right to share it and that it does not contain unlawful or sensitive information that we did not request. You allow us to review the material to answer the request, investigate a product concern, and improve support. We will not present private support correspondence as a public testimonial without an appropriate basis.
8. Disclaimers and responsibility
The storefront is provided with reasonable care, but a website may occasionally be unavailable, delayed, or affected by a technical error. Product information is general consumer information and does not replace professional advice for a specialized use. Customers should follow product care notes and ordinary safety practices for glass, ceramic, metal, wood, and other household materials.
To the extent permitted by law, the company is not responsible for indirect loss caused solely by an event outside reasonable control, including carrier disruption, weather, public infrastructure failure, or an internet outage. Nothing in these terms limits a right that applicable consumer law does not permit us to exclude.
9. Changes and governing rules
We may revise these terms when the storefront, products, or legal obligations change. The updated version will appear on this page. Continued use after a revision means the updated terms apply to future use, while mandatory rights connected with an earlier order remain governed by applicable law.
Questions about these Terms of Service should be sent to service@furnovelle.com. The parties will first try to resolve a store-related concern through written support. If a formal issue remains, it will be handled under the applicable law and forum that cannot lawfully be excluded, with the company’s Shenzhen address used for official contact.