Company: Shenzhen Beyond Preferred Technology Co., Ltd. | Brand: FURNOVELLE™
Address: Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen | Legal Representative: Wang Yuanlong | Email: service@furnovelle.com
Delivery in plain language
FURNOVELLE™ uses carrier services appropriate to the destination and parcel type. Normal transit is 5-7 days after the carrier accepts the parcel. The delivery estimate describes the transport stage, not a promise that every address will receive a parcel on the same calendar date. Rural routes, weather, customs review, public holidays, carrier volume, and address corrections can affect the final arrival.
Preparing an order for dispatch
Before a parcel leaves, the store may need to confirm product availability, destination details, or a carrier service. Customers should review the delivery information shown in the order communication and contact service@furnovelle.com promptly if an address needs correction. Once a parcel is in the carrier network, a change may not be possible.
We do not advertise a dispatch date that has not been confirmed. If a selected item becomes unavailable before dispatch, the support team will contact the customer with the available options rather than silently substitute a different product.
Tracking and delivery events
When the carrier service provides tracking, the tracking reference is shared through the order communication or can be requested from support. A label may be created before the first physical scan, so a short period without movement does not necessarily mean the parcel is lost. If the tracking status remains unchanged or shows an exception, email service@furnovelle.com with the order reference and the latest event.
Our after-sales team handles delivery questions within 3 business days. We will review the available information, explain whether the parcel is still moving, and identify the next reasonable step. Carrier investigations can take longer than one support reply because they depend on the carrier’s own scan history and response.
Address accuracy and undeliverable parcels
The customer is responsible for providing a complete and usable destination address, including apartment, suite, postal code, and any access detail needed by the carrier. If a parcel is returned because the address was incomplete or delivery was repeatedly refused, contact us so we can review the available options. Additional transport costs or a new dispatch may be discussed based on the circumstances and applicable law.
Damage, missing items, or visible tampering
Please inspect the outer package when practical. If it is visibly damaged or an item is missing, take photographs of the parcel, labels, protective material, and contents before discarding anything. Email the information to service@furnovelle.com. Do not attempt to repair broken glass or sharp components. We will review the report within 3 business days and explain whether a replacement, return, or another resolution is appropriate.
Delivery and returns
A delivery concern does not cancel the 60-day return window. If you wish to return an item after delivery, contact support within 60 days and follow the Return Policy. Once an eligible return has been approved, the refund is normally reflected within 7-10 business days after approval.
Service contact
Shipping questions can be sent to service@furnovelle.com or discussed by phone at +86 15645200875 during Monday-Friday, 09:00-18:00 China Standard Time (UTC+8), excluding public holidays. We prefer one clear message containing the order reference and the latest tracking event so the support record remains accurate.