Company: Shenzhen Beyond Preferred Technology Co., Ltd. | Brand: FURNOVELLE™
Address: Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen | Legal Representative: Wang Yuanlong | Email: service@furnovelle.com
About the store
What is FURNOVELLE™?
FURNOVELLE™ is a home and dining brand offering selected glassware, tableware, serving pieces, and table accessories. The brand is operated by Shenzhen Beyond Preferred Technology Co., Ltd.
Where is the company located?
The company’s registered operating address is Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen.
How can I reach a real support team member?
Email service@furnovelle.com or call +86 15645200875 during Monday-Friday, 09:00-18:00 China Standard Time (UTC+8), excluding public holidays. After-sales requests are handled within 3 business days.
Product questions
Are the styling items shown in a photograph included?
Only items named in the product title, description, or set contents are included. Plates, glasses, linens, flowers, food, trays, and other scene-setting pieces shown in a photograph are styling elements unless the listing says they are part of the set.
Can the color look different from the photograph?
Yes. Screen settings, room light, camera exposure, and natural material variation can change how a finish appears. We use descriptive color names and product details to reduce surprises, but a photograph should be treated as a representative view rather than a color calibration chart.
How should glassware and tableware be cared for?
Use the care instructions on the product page and handle breakable pieces with ordinary household care. Avoid sudden temperature changes, impacts, and uses that the listing does not describe. If you are unsure about a particular cleaning method, email the support team before using it.
Do product dimensions include the packaging?
Unless a listing says otherwise, dimensions describe the product itself rather than its shipping carton. Set quantities and approximate measurements are shown on the applicable product page.
Orders and delivery
How long does delivery usually take?
Normal carrier transit is 5-7 days after the parcel is accepted by the carrier. Carrier scans may not appear immediately, and remote-area, weather, customs, or peak-season events can extend a delivery window.
Will I receive tracking information?
When tracking is available for the selected service, it is provided through the order communication or can be requested from service@furnovelle.com. A tracking number may take time to show its first scan after handover.
What should I do if a parcel arrives damaged?
Photograph the outer package, the internal protection, and the item without discarding the materials. Contact us as soon as practical with the order reference and photographs. Our team handles after-sales requests within 3 business days and will explain the next step.
Returns and refunds
How long do I have to request a return?
Return requests may be made within 60 days of delivery. The item should be unused, clean, complete, and protected with its original packaging where reasonably possible. Items affected by misuse, alteration, or avoidable damage may not qualify.
When will a refund arrive?
After an eligible return is approved, the refund is normally reflected within 7-10 business days. The exact posting date can vary by the financial institution associated with the original transaction.
Can I return an item that I simply do not need?
A preference-based return can be requested within the 60-day window, subject to the item condition and the return instructions. Return postage responsibility depends on the reason for the return and the resolution explained by support.
What if the item is wrong or materially different from the listing?
Contact service@furnovelle.com with the product name, order reference, and clear photographs. We will review the concern and provide an appropriate next step within 3 business days.
Privacy and website use
What information does the store use?
The Privacy Policy explains the categories of information used to operate the store, answer support requests, improve the website, prevent misuse, and meet legal obligations. We do not ask customers to send sensitive information through ordinary support email.
Does the website use cookies or similar tools?
The website may use essential technologies for core functions and optional analytics or advertising technologies where enabled. The Privacy Policy explains the choices available in the applicable region.
Where can I read the full rules?
See the About Us, Contact Us, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use pages. Each page identifies the same company, address, legal representative, and support email so that the source of the information is clear.