Company: Shenzhen Beyond Preferred Technology Co., Ltd. | Brand: FURNOVELLE™
Address: Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen | Legal Representative: Wang Yuanlong | Email: service@furnovelle.com
Customer service desk
FURNOVELLE™ customer support is available by email for product questions, order assistance, delivery concerns, return requests, and general website help.
- Email: service@furnovelle.com
- Phone: +86 15645200875
- Service hours: Monday-Friday, 09:00-18:00 China Standard Time (UTC+8), excluding public holidays
- Standard after-sales handling: within 3 business days
Messages received outside service hours are placed in the support queue for the next available business day. The 3-business-day handling standard means that a team member will review the request, ask for any missing information, or provide the next available resolution path. It does not promise that a carrier investigation, product replacement, or refund review will be completed within that same period.
The quickest way to get help
Please write from the email address used for the order when possible. Include the following details in one message:
- Your name and a reliable contact email.
- The product name or a clear description of the item.
- The order reference, if the question concerns an existing order.
- A concise explanation of the issue and the outcome you are seeking.
- Clear photographs when the concern involves damage, incorrect quantity, visible defects, or an item that differs from the product page.
Do not send passwords, full financial account details, government identification numbers, or other sensitive information by email. If a message appears to request information that is not needed to answer your question, do not provide it; contact the support address directly using the details on this page.
What we can assist with
Our team can clarify product dimensions, set quantities, material descriptions, care notes, and general compatibility with a household setting. We can also help locate an order, explain the next step for a delivery concern, record a return request, and review an item that arrived damaged or materially different from its listing.
For delivery, the normal transit expectation is 5-7 days after carrier acceptance. If tracking has not moved or the parcel appears delayed, contact us with the order reference and the latest tracking event. We will review the available carrier information and explain the next step rather than asking you to repeat the same request through several channels.
For a return, contact us within 60 days of delivery. We will explain the return instructions and the information needed to assess eligibility. After an approved return is received and reviewed, the refund is normally reflected within 7-10 business days. The original item condition, packaging, and the reason for return can affect the available resolution, as described in the Return Policy.
Accessibility and respectful communication
We aim to keep our product information and support process understandable. If you need information in a different format or have difficulty using a page, tell us what would make the request easier. We ask customers and support staff to communicate respectfully. Abusive, threatening, or discriminatory messages may be limited to written handling so that the request can still be documented and resolved safely.
Escalation
If the first reply does not resolve the issue, reply to the same email thread with the missing context and state what remains unresolved. Keeping one thread together helps our team review the history. We do not ask customers to contact unrelated third parties as a substitute for our own review of a store-related concern.
The contact details above are the official FURNOVELLE™ service channels. We do not charge a separate support fee for ordinary product, delivery, or return questions.