Company: Shenzhen Beyond Preferred Technology Co., Ltd. | Brand: FURNOVELLE™
Address: Room 3018, Shencheng Apartment, No. 3002 Hongling North Road, Tianxin Community, Sungang Subdistrict, Luohu District, Shenzhen | Legal Representative: Wang Yuanlong | Email: service@furnovelle.com
A simple 60-day return window
FURNOVELLE™ accepts return requests made within 60 days of delivery. The window is measured from the date the carrier records the parcel as delivered. Starting the request within that period protects the request; the support team will then provide the next practical instruction for the specific item and reason.
Eligibility
An item generally needs to be unused, clean, complete, and in resalable condition. Please include the original packaging, protective inserts, accessories, care materials, and any parts supplied with the product whenever reasonably possible. A product that has been used, altered, washed against the care instructions, assembled incorrectly, exposed to avoidable damage, or returned without essential components may not qualify for a preference-based return.
If the item arrived broken, incomplete, materially different from its description, or incorrect, do not attempt a repair or discard the packaging before contacting us. Send the order reference, a description of the concern, and clear photographs to service@furnovelle.com. Our after-sales team handles requests within 3 business days and will explain the available resolution.
How to request a return
- Email service@furnovelle.com within 60 days of delivery.
- State the product name, order reference, delivery date, and reason for the request.
- Add photographs when the request involves condition, damage, missing parts, or a material difference.
- Wait for written return instructions before sending an item back.
- Pack the product so that it is protected during transit and keep the carrier receipt or tracking record.
Sending an item to an address found elsewhere on the internet, or before receiving written instructions, can delay the review and may make the parcel difficult to identify. We do not ask customers to send sensitive personal data with a return.
Return shipping and special cases
For a change-of-mind or preference-based request, the customer may be responsible for arranging and bearing the return postage unless the support team states otherwise. When an item is wrong, materially different, or damaged on arrival, contact us first so we can assess the situation and explain the appropriate next step. The final resolution depends on the facts, the product condition, and applicable consumer law.
Some goods may be unsuitable for return after use for hygiene, safety, or personalization reasons. Any such limitation will be stated on the product page or explained before a return is approved. Mandatory rights under applicable consumer-protection law are not removed by this policy.
Review and refund timing
After an approved return is received, the item may be reviewed for identity, completeness, and condition. If the return meets the applicable requirements, the refund is issued to the original method used for the order. The refund is normally reflected within 7-10 business days after approval, although the exact posting date can vary by the financial institution associated with the original transaction.
If a return cannot be approved, we will explain the reason and the available options. We do not describe an item as “free to return” unless the specific offer or support instruction clearly says so. We also do not create artificial countdowns or other pressure to prevent a customer from considering a legitimate return.
Exchanges and replacements
If you need a different item rather than a refund, mention that in the first email. Availability can change, so an exchange or replacement may not always be possible. Where a replacement is appropriate, the support team will explain the practical route in writing.
Contact
Return questions belong at service@furnovelle.com or +86 15645200875 during Monday-Friday, 09:00-18:00 China Standard Time (UTC+8), excluding public holidays. After-sales requests are handled within 3 business days. This Return Policy should be read with the Shipping Policy and Terms of Service, but it controls the return window and refund timing described here.